Frequently Asked Questions

Unlimited Content

What is included in the Unlimited Content offer?

The Unlimited Content offer includes producing various text and graphic content tailored to your brand needs, such as blog posts, social media posts, ads, flyers, infographics, etc. Services like video production, extensive research projects, and copyediting are not included but can be requested separately for additional fees.

How do I submit a content request?

You can submit requests through our designated form. You need to complete a content brief detailing your requirements.

How many active requests can I have at a time?

Only one active request is allowed at a time to ensure balanced workload management.

What are the Unlimited subscription plans and pricing?

We offer different subscription plans detailed on our pricing page. Payments are due monthly, with options for credit card billing. You may upgrade, downgrade or cancel your plan at any time per our website guidelines.

Can I pause my Unlimited subscription?

Yes, you can pause your subscription for up to 2 weeks. Beyond 2 weeks or the next renewal date of your subscription, whichever comes first, it will automatically cancel.

How long does it take to deliver the content?

The average delivery time is outlined in each plan, subject to repeats. Additional days may be needed for more repeat requests.

Can I ask for revisions?

Yes, revisions can be requested anytime. Ongoing requests will go back in the queue and revisions are prioritized.

Who owns the delivered content?

You gain exclusive rights to using the content upon delivery and payment. We retain no ownership except for use in our portfolio.

What happens if I contact the creator directly?

Through our content platform, you get a direct line of communication to your partner creator. There, you can discuss content ideas, give feedback, and request for revisions. Also, the DashoTeam is always happy to support each and every inquiry. Don’t hesitate to get in touch with us at info@dashocontent.com.

What kind of content requests are not allowed?

Illegal, unethical or inappropriate content requests are not allowed. We reserve the right to refuse service for such requests.

General Questions

What is DashoContent?

DashoContent is a B2B content platform designed to simplify content creation for SMEs by offering pay-as-you go content by matching them with expert creators that produce content in their brand voice with access to content in a dash. DashoContent gives brand the power of storytelling without the complexity.

#SuperchargeStorytelling #DashoContent

1. We handpick the most adept and agile social media content creators to create customized content for your brand.

2. We use a simple and straightforward system for monitoring progress and approvals with full transparency.

3. We pass on the savings of our efficient content creation process to you, to help you grow your business.

How does it work?

Get content in 3 easy steps!
1. PAY FOR CONTENT YOU NEED. Goodbye overhead and admin costs!

2. GET MATCHED WITH A PARTNER CREATOR. Goodbye sourcing, recruiting, or doing interviews!

3. RECEIVE CONTENT IN DAYS. All ready on the platform for you to use and publish.

Do you offer a free trial?

Yes, we do! We have a free 500 word credit (worth $50) for you to use from our available content categories.

What type of content can I order?

DashoContent gives you access to a full range of content products: Social Media Content (Graphic + Content), Social Media Captions (Text only), SEO Articles, Blog Articles, Website Copy, Ebook, PR content, Product Descriptions, Email Newsletters.

Who produces the content?

By partnering with expert partner content creators, DashoContent has brought together the expertise of vetted content copywriters, editors, designers and native, highly skilled humans with years of experience across different topics and industries.

Do I own the rights and can I white-label the content?

Sure you can! Once you complete an order, you can resell, publish, and distribute the content across various media channels, all under your company name. If you’re a digital agency or marketing/content team, get in touch with us at info@contentdash.app.

What are the payment plans available?

DashoContent offers pay-as-you from our available content categories and content subscription on monthly, bi-annual, or annual subscriptions. Subscriptions beyond monthly receive complimentary content strategy and content audits.

Will the content be 100% original?

Absolutely! All content is 100% plagiarism-free and created per your brief specifications.

How do you check for quality?

We have a team of moderators/editors who look over every submitted piece of content. We don't send anything that isn't up to a standard.

Ordering Content

How does the content ordering work?

Create an account, fill in your brand card, select the content type, and pay for the content you need. You can opt for a one-time order or a monthly subscription. After payment has been made, you will be matched with your very own partner creator based on their field expertise. You can subscribe to more than one type of content.
#SuperchargeStorytelling #DashoContent

1. We handpick the most adept and agile social media content creators to create customized content for your brand.

2. We use a simple and straightforward system for monitoring progress and approvals with full transparency.

3. We pass on the savings of our efficient content creation process to you, to help you grow your business.

Can I contact the creator directly?

Through our mediation platform, you get a direct line of communication to your partner creator. There, you can discuss content ideas, give feedback, and request for revisions. Also, the DashoTeam is always happy to support each and every inquiry. Don’t hesitate to get in touch with us at info@dashocontent.com.

How much content will I get per month?

As many as you want! Simply navigate to your dashboard and select the content type you need. You can purchase as many or as few credits as necessary.

How do I assign a creator to my order?

You never have to worry about finding a writer! Once a request has been submitted or a subscription has been made, all briefs are matched and assigned to a vetted partner creator.

Can I order again from the same content creator if I liked their style?

Sure! This is possible based on the content creator’s availability and for customers on a subscription plan. If you like a piece of content, rate it 5 stars and leave a nice review after you hit the APPROVE button!

What's the turnaround time for each request?

Here are our average turnaround times. Please note these can vary based on content complexity:
‍

Social Media Content

Posts

Turnaround Time

4-8 posts

3-5 business days

9-16

4-7 business days

17-32

7-14 business days

Long-form Content

Word Count

Turnaround Time

300

3-5 business days

1000

4-6 business days

2000

5-7 business days

3000

8-10 business days

Content Payments

Do I have to pay every time I need content?

DashoContent is a software as a service (SAAS) content subscription service. This means that your subscription automatically renews at the end of its term. For example, if you sign up for a monthly subscription of 4 posts, you are entitled to request 4 posts. In the event that you only use up 2 posts for the current month, the remaining 2 posts will be carried over, giving you a total of 6 posts for the next month.

Note: the system has a 90-day auto-approve process in place for orders pending outside their review timeframe.

Can I prepay via PayPal or wire transfer?

Currently, all payments are processed via credit card payments.

Do you offer a free trial?

Yes, we do! We have a "first content" money-back guarantee, which means if you cancel before you've requested more than one piece of content, you will receive a full refund - no questions asked.

Could I switch from website copy to PR article?

Yes, you can! You can use your Word Credits across all long-form content: blog content, product description, ebook, web copy, email newsletter, and press release.

I need to add more words to my order. Can I purchase additional content?

Yes, you can purchase more Word Credits to add to your total word count. If you have insufficient credits upon submitting your content brief, you will be redirected to the payment page to purchase additional credits. Only then can you proceed with your request.

How can I update a credit card to a new one?

To update/change credit card details on your account, just enter the new card information the next time you order content. This way, the system will automatically update your billing details for subsequent orders and subscription charges.

Is there a lock-in period?

None at all! We do suggest at least 3 months of subscription for a better alignment with your partner creator while they study, align, and capture your brand’s voice with the content they customize for you. Great work takes time! Once you're done with your 3 months, you can choose a subscription either bi-annual or annual for more perks (affordable rates, complimentary content strategy, content audits).

Will the content be 100% original?

Absolutely! All content is 100% plagiarism-free and created per your brief specifications.

Content Revisions

What if I don’t like the content? Can I ask for a revision?

Of course! Creating engaging content is a collaborative process. That's why every order comes with three (3) content revisions. Your partner creator will amend the content to match your brief perfectly.

How will I know that my content is ready for review?

Once an order is ready for review, you will receive an email notification. The same goes for when your partner creator has left a message on the platform.

My order shows as completed. Why?

The system has a 90-day auto-approve process in place for orders pending outside their review timeframe. Please make sure you have all notifications turned on and that you place any revisions timely.

Could I switch from website copy to PR article?

Yes, you can! You can use your Word Credits across all long-form content: blog content, product description, ebook, web copy, email newsletter, and press release.

I need to add more words to my order. Can I purchase additional content?

What happens after my post requests are approved?

Once content is approved, save/copy it to your channel of choice. Content publishing and scheduling is not included in your subscription. However, we do offer custom solutions for that! Get in touch with us at info@contentdash.app.

Others

Can I invite teammates to collaborate on content requests?

Yes. The account owner can invite several members to their workspace for team collaborations.

Can I share content with my colleagues and clients?

You can share content with your colleagues or clients. Each content request has a shareable preview link.

Still haven’t found what you’re looking for? Write to us at info@contentdash.app